Shipping and Returns
Policies for Shipping, Returns, Cancellations, and Refunds
We want you to be excited about your ByeDie order.
This policy explains where we ship, how returns work, and what to do if something arrives damaged, defective, incorrect, or incomplete.
ByeDie currently offers free standard shipping on all orders delivered within the contiguous United States. If shipping to Alaska, Hawaii, a U.S. territory, or an international destination is available, the applicable options and charges will be shown at checkout. If no shipping option appears for your address, please contact us before placing an order.
Processing and estimated shipping times are displayed on the applicable product page or during checkout. Preorder shipping dates are estimates and may change because of production or carrier delays. If a material delay affects your order, we will make reasonable efforts to contact you using the information provided at checkout.
Once an order ships, delivery timing is controlled by the carrier and is not guaranteed. Please make sure your shipping address is complete and accurate before submitting your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Cancellations
Orders may be canceled for a full refund as long as they have not shipped or entered fulfillment. To request a cancellation, contact us promptly at trickybouncepad@gmail.com and include your order number. Once an order has shipped, it is subject to the return policy below.
Standard Returns
We accept eligible returns requested within 30 days after delivery.
To qualify for a return:
- The product must be unused, undamaged, and in its original condition.
- Apparel must be unworn, unwashed, and free from odors, stains, pet hair, or other signs of use.
- The return must include all components originally supplied with the order.
- You must contact us before sending the product back so we can provide return instructions.
Customers are responsible for return shipping when returning an item because of a change of mind, an incorrect size selection, or an accidental order. We recommend using a trackable shipping method. ByeDie is not responsible for return packages lost or damaged in transit.
Unless required by law, original expedited-shipping charges and return-shipping costs are not refundable. ByeDie does not charge a restocking fee for eligible returns.
Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incorrect, or incomplete, contact us within seven days after delivery. Include your order number and clear photographs of the product and shipping packaging so we can review the issue quickly.
For an approved claim, ByeDie will provide an appropriate replacement or correction at no additional cost. If a replacement is unavailable, we will offer a refund for the affected item. Please keep the product and packaging until we confirm whether they need to be returned.
Minor differences in color, speckle pattern, finish, or other appearance details are normal characteristics of individually produced ByeDie Pads. These natural variations make each pad unique and are not considered defects. This does not limit coverage for cracks, material failures, missing components, substantial deformation, or shipping damage.
Refunds
Refunds for standard returns are issued to the original payment method after the returned product is received and inspected. We will notify you if the return is approved or if additional information is needed. After a refund is issued, your bank or payment provider may require additional time to post it to your account.
We reserve the right to deny a return or reduce a refund when a product is used, damaged after delivery, missing components, or otherwise does not satisfy this policy, except where prohibited by law.
Starting a Return or Replacement
Email trickybouncepad@gmail.com with:
- Your name
- Your order number
- The item involved
- The reason for the request
- Photographs, when reporting damage, a defect, an incorrect item, or missing contents
Do not mail a return until you receive return instructions. Returns sent without prior authorization may be delayed or refused.
This policy does not limit any non-waivable rights available under applicable law.